Warranty & Costing Clerk (Automotive) Kimberley

Agent: Yvette Rautenbach

  • We are looking for a highly experienced Warranty and Costing Clerk for a large and very busy regional dealership. You will be responsible for all warranties and costing, ensure the smooth running of all warranties and costing duties and customer satisfaction. It is VITAL that you have Warranty/Costing Clerk experience, in a busy franchised dealership. You will need a high level of energy, customer service, good organizational skills and be proficient in Automate, Kerridge or similar.
  • Reporting to the Service Manager you will be responsible for fairly costing job cards, ensuring high levels of customer satisfaction and maximizing departmental profitability

Detail

  • Company: Motor Dealership
  • Location: Kimberley
  • Date Posted: 7 July 2020
  • Industry: Automotive
  • Nationality: South Africa
  • Salary: Neg and market related.
  • Qualifications: Matric plus relevant experience
  • Assignment: Permanent

Job Description

  • Accurate costing of total job (service and repairs) cards and handing over to After Sales Consultant
  • Ensure all motor plan contracts are active
  • Verify all service customers details
  • Ensure date of vehicle sale and manufacturing date are checked
  • Check chassis and engine number
  • Ensure customer service history is checkedall extra work required is checked
  • Ensure the service kit checked and all active campaigns are carried out
  • Allocate correct labour costs to repair costs
  • Raise sublet repair order & follow up on the status of the job
  • Receive and process the invoice
  • Identify items to be paid by the customer on collection of the vehicle
  • Print & file invoice
  • Ensure all mark-ups are loaded accurately
  • Process all Motor plan / Warranty claims on EVA
  • Accurately track all Motor plan / Warranty claims on a daily basis until payment is received
  • Ensure all Motor plan / Warranty controls are accurately checked
  • Ensure accurate claims submitted timeously
  • Ensure additional work identified by technicians to be counter-signed by relevant technical person
  • Attend to all general Motor plan / Warranty claim inquiries and apply relevant corrective action
  • Ensure payment files are downloaded from system each week & all claims are timeously reconciled
  • Identify any claim rejections, over or under payments and apply corrective action
  • Ensure correct parts are correctly retrieved from parts warehouse
  • Ensure all dockets are signed by relevant parties and filed accordingly
  • Ensure warranty/maintenance procedures are followed
  • Filing of warranty/maintenance job cards

Minimum Requirements

  • Matric or equal
  • Valid Driver’s License
  • Previous experience in service / workshops
  • Previous experience as a Costing Clerk
  • Be able to perform duties unsupervised
  • Preference will be given to candidates that are computer literate in Word, Excel, WIS, EVA ,e-Sigi, e-Link, DMS and CDK
  • Coming with some technical knowledge on passenger vehicles
  • Must be able to multitask and work under pressure


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