Service Manager (Mining) - JHB

Agent: Yvette Rautenbach

  • In reporting to the CEO, the successful Service Manager will be ensuring safe, effective and thorough operation of all equipment. Ensure legal & safety is adhered to throughout the service department, product support engineers and field service technicians. Must build and sustain healthy customer relationships at all times.


  • Company: Manufacturer
  • Location: JHB
  • Date Posted: 10 January 2020
  • Industry: Machinery Manufacturer
  • Nationality: South African
  • Salary: Neg. depending on exp.
  • Qualifications: Dip./Degree in Engineering
  • Assignment: Permanent

Job Description

  • Build & sustain healthy executive & senior manager relationships without compromising customer expectations, company goals and service delivery within the company
  • Build & sustain healthy customer relations that will benefit to maintenance management, training & procurement of TMM’s
  • Maintain customer satisfaction such as healthy interaction & quick responses to issues in order to maintain customer’s interest in brand & products
  • Lead and train the after-market staff to reach targets, goals and KPI’s
  • Build & sustain relation with the technical R&D department by providing feedback on machine operations, modifications and any relevant market requirements
  • Implement strategic goals and objectives for the company in order to receive successful results
  • Provide ideas to improve technology, product development, sales opportunities etc
  • Manage technical competence and capability/potential of the HR department by staying knowledgeable in new technologies, product introductions & safety requirements
  • Provide and grow the training department such as quality training materials, qualified trainers etc
  • Manage projects, coordinate, staffing & reporting on equipment & product field trials with extensive documentation supporting performance, final close-out and conclusive reports
  • Improve ISO, quality standards, regulatory safety & health requirements, operating procedures/best practices and risk analysis to benefit the company
  • Develop the database with regards to machine operating statistics, operating costs and any relevant performance reports in order to reduce costs and other quotations.
  • Better service tools and diagnostic parts as well as training on the use thereof. Keep sale brochures and catalogs updated and provide on-site investigations and testing
  • Uphold company standards and handling customer complaints
  • Budgeting and revenues for company departments and branch services
  • Train, and offer field service and efficiency recoveries
  • Cost and Sales forecasts relating to market requirements
  • Control service related costs
  • Record all reports

Minimum Requirements

  • Dip./Degree in Engineering
  • 4 years experience in mining, civil construction, mobile equipment maintenance, agriculture or transport
  • Government Certificate of Competency will be advantageous / knowledge in regulations on mobile equipment in mines and Health & Safety Act
  • Extensive knowledge in budgeting, cost management, commercial business processes, forecasting, employee documentation and quoting
  • Proficient in MS office packages
  • Willing to travel locally, regionally & internationally
  • Must have a valid driver’s license

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