Service Manager (Mining) - JHB

Agent: Yvette Rautenbach

  • In reporting to the CEO, the successful Service Manager will be ensuring safe, effective and thorough operation of all equipment. Ensure legal & safety is adhered to throughout the service department, product support engineers and field service technicians. Must build and sustain healthy customer relationships at all times.

Detail

  • Company: Manufacturer
  • Location: JHB
  • Date Posted: 17 July 2019
  • Industry: Machinery Manufacturer
  • Nationality: South African
  • Salary: Neg. depending on exp.
  • Qualifications: Dip./Degree in Engineering
  • Assignment: Permanent

Job Description

  • Build & sustain healthy executive & senior manager relationships without compromising customer expectations, company goals and service delivery within the company
  • Build & sustain healthy customer relations that will benefit to maintenance management, training & procurement of TMM’s
  • Maintain customer satisfaction such as healthy interaction & quick responses to issues in order to maintain customer’s interest in brand & products
  • Lead and train the after-market staff to reach targets, goals and KPI’s
  • Build & sustain relation with the technical R&D department by providing feedback on machine operations, modifications and any relevant market requirements
  • Implement strategic goals and objectives for the company in order to receive successful results
  • Provide ideas to improve technology, product development, sales opportunities etc
  • Manage technical competence and capability/potential of the HR department by staying knowledgeable in new technologies, product introductions & safety requirements
  • Provide and grow the training department such as quality training materials, qualified trainers etc
  • Manage projects, coordinate, staffing & reporting on equipment & product field trials with extensive documentation supporting performance, final close-out and conclusive reports
  • Improve ISO, quality standards, regulatory safety & health requirements, operating procedures/best practices and risk analysis to benefit the company
  • Develop the database with regards to machine operating statistics, operating costs and any relevant performance reports in order to reduce costs and other quotations.
  • Better service tools and diagnostic parts as well as training on the use thereof. Keep sale brochures and catalogs updated and provide on-site investigations and testing
  • Uphold company standards and handling customer complaints
  • Budgeting and revenues for company departments and branch services
  • Train, and offer field service and efficiency recoveries
  • Cost and Sales forecasts relating to market requirements
  • Control service related costs
  • Record all reports

Minimum Requirements

  • Dip./Degree in Engineering
  • 4 years experience in mining, civil construction, mobile equipment maintenance, agriculture or transport
  • Government Certificate of Competency will be advantageous / knowledge in regulations on mobile equipment in mines and Health & Safety Act
  • Extensive knowledge in budgeting, cost management, commercial business processes, forecasting, employee documentation and quoting
  • Proficient in MS office packages
  • Willing to travel locally, regionally & internationally
  • Must have a valid driver’s license


Share This Job With Someone

Refer Someone Now

Did you know that you can make commission referring someone if they get the job!


Please note that all referrals are confidential, so we will not disclose your name to your referral.

  • You are more than welcome to let them know that you have referred them.
  • Referrals work on a first come first serve basis, so should we already be in contact with the person you have referred, or where someone else has already referred them for this position, we will let you know in the next week or two as we come to your referral information. Our system automatically contacts the person you have referred on our behalf.
  • Should the person you have referred be in line and interested in this position, we will be submitting their application, and only upon CV submission, will we inform you that the process has started for them.

 

Commission pay-out is processed only after the candidate starts with the company where we will then require your banking details.

Top